Superior Assist Terms & Conditions
Your Membership
Your Membership services & benefits will become effective 48 hours after the receipt of Policy payment. Your Membership must be current to utelise our service & callouts within the 48 hour waiting period will not be covered.
24/7 On Road Rider Support & Recovery
Our experienced Motorcycle Roadside Assistance team is available to you 24/7. If you need support with your bike just contact us at our in house call centre on 1800 767 766. We’ll ask for some details to help us quickly locate your Policy; get your location (street address & suburb) & then get on with the job of getting our roadside team out to you.
Australia wide coverage
Roadside Assistance service is available subject to these terms and conditions within all mainland Australia and Tasmania.
Roadside assistance is only available on any sealed or designated road that the service provider deems to be safe. Recovery in National parks where a road is not accessible by a standard 2-wheel drive recovery vehicle, may be deemed unsafe by service providers and assistance may not be available as a result. In such cases Recover My Ride will offer a pro-rata refund of your membership fee. Roadside assistance is not available if the motorcycle is located in a remote location or the breakdown location is deemed as being remote.
Emergency Fuel Delivery
Our Motorcycle Roadside Assistance teams can carry between 5 to 10 litres of emergency fuel (unleaded petrol only). We will deliver sufficient fuel to enable you to get to the nearest service station. The cost of the supplied emergency fuel will be at the Member’s expense – payable to our service team on arrival. If emergency fuel delivery cannot be arranged your Policy will cover you for towing to the nearest service station.
Your Policy does not cover you if you have put the wrong fuel into your motorcycle. Towing arrangements & responsibility will be at the Members expense & payable at the time of assistance.
Jump Starts & Battery Replacement Service Option
In the case of a dead battery, you have several options. A simple jump start if the battery is accessible & just flat; towing into your repairer if the battery is not accessible or you suspect the bike may have an underlying issue affecting charge, or a battery replacement service option (in most areas). Our team will test the battery prior to replacement to ensure that it is the issue. The cost of a new battery is at the Members expense & payable to our service team on arrival & our team will take away & dispose of your old battery as well.
If a jump start is unsuccessful the member can exercise another callout for towing.
Our team will ask you to remove either the seat or panel so that the battery is exposed & ready for charging or replacement.
That Pesky Flat Tyre
Your Policy covers your bike for towing into a repairer in the event of a flat tyre. We do not inflate or do puncture repairs roadside due to safety concerns.
Towing
Towing is covered for all your mechanical failures & flat tyres.
Metro Locations: You have 50km towing covered.
Regional & Rural Locations: You have 100km towing covered.
If your motorcycle needs to be towed further than your towing entitlement allows, the cost will be the responsibility of the Member or Rider payable at that time.
Once a callout has been provided for a breakdown, any subsequent callouts arising from the same breakdown will be provided at the member’s expense payable at the time of the callout. For example: towing for a motorcycle that has been towed after hours to the member’s home & subsequently requires further towing for the same breakdown.
The Policy covers 1 callout per breakdown.
Callouts
Members have unlimited annual callouts (subject to Fair Use). The Policy covers 1 callout per breakdown.
Motorcycle Trailer Cover
If your motorcycle requires a tow, we can assist you in the transportation and storage of any additional items other than your motorcycle (e.g. Motorcycle-trailer). Should specialised towing equipment or personnel be required this service will be at the members expense payable upon request.
Breakdown Car Hire
Car hire up to $60 per day for breakdowns more than 100km’s from home, a mechanical breakdown that renders your motorcycle un-roadworthy for more than 48 hours. This excludes workshop and supplier’s delays. We will assist you with the reimbursement of the car hire costs up to $60.00 per day for 3 days assistance to a limit of $180.00. For reimbursement of your hire car you must submit a copy of the car hire invoice and a copy of the motorcycle repair invoice. Fuel & insurance costs are not claimable. Applies only to the registered owner of the motorcycle.
Breakdown Accommodation
3 x Nights Member benefit assistance limit of $70 per night (max $210.00) for member breakdowns that are more than 100kms from home. If you should require accommodation in the event of a breakdown where the registered motorcycle is involved and the repairs being carried out on the motorcycle are at a distance of more than 100 kilometres from your registered residence, we will assist with the reimbursement of emergency breakdown accommodation costs of up to $70.00 per night for up to 3 nights room rate only. This does not include pre-booked accommodation. For reimbursement of breakdown accommodation you must submit a copy of the accomodation invoice and motorcycle repair invoice. Applies only to the registered owner of the motorcycle.
Unexpected mechanical breakdown
Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motorcycle maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the motorcycle (where able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members’ expense.
Recover my Ride does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.
We will attempt to transport all passengers with the motorcycle, provided that each person can be legally transported in the tow truck.
What we Don’t Cover
Roadside Assistance does not cover you for an Insurable Event and is not a substitute for vehicle insurance
This is an emergency roadside service only, therefore roadside assistance services and or towing benefits do not apply for:
- a motorcycle that is unregistered or deemed to be un-roadworthy
- a motorcycle that has been used in a motorcycle race track event;.
- a motorcycle not imported by the Manufacturer and/or Australian Distributor
- a motorcycle with extreme modifications from manufacturer’s original specifications.
- a motorcycle having been used or tested in preparation for or participation in any form of motor sport.
- a motorcycle at a motor repairer
- a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a licensed motor mechanic) or has pre-existing failure or breakdown.
- a motorcycle where the tow has not been arranged by us.
- a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
- a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage-free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories.
- a motorcycle which has been driven or transported to any licensed motor repairer.
- any parts, labour or other cost related with the repair of the motorcycle.
- any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident.
- any freight cost.
- transportation of an accident damaged motorcycle or vehicle.
- any cost related to making arrangement for pets and animals.
- motorcycle driven against our instruction or the instruction of a licensed motor repairer.
- a motorcycle that has been transported to a holding or shipment facility.
- two stroke or 4 stroke motorcycle engines road and off road that are agricultural ATV’s, trial, motocross or competition motorcycles.
Adventure Riders – Recreational Registered Motorcycles
A rider needing roadside assistance for the Motorcycle must make sure the Motorcycle is in a serviceable area for our roadside assistance team. Our roadside assistance team may not have access to your location if you’re in a remote location away from a main road. If a problem happens to arise you must have your Motorcycle taken to a main road for our roadside assistance team to assist.
Electric Motorcycles
Electric motorcycle coverage extends to towing for any unforeseen failures such as – indicators; drive belts; electrical issues; electric motor failure; flat tyres & any issues such as wheel bearing failure.
If the Electric motorcycle has not been charged sufficiently & you request to transport the bike home or to a repairer to charge the battery system, this will be at the members cost.
Changes to your plan
For Policy queries or to make changes to your plan you can log on to our member portal or call us on 1800 767 766.
Cancellations & Refunds
Membership Fees paid to Recover My Ride are not refundable if a callout has been exercised on the Policy. If no callouts have been exercised, a Pro Rata refund can be processed. Membership is not transferable to another person.
Important Information
Your motorcycle must be registered to you & in a roadworthy condition.
When calling in for assistance in the event of a breakdown, we will ask you for your details (mobile number; name or rego) to locate your Policy & the location (street address & suburb) & details of the breakdown (whats happened to your bike). Providing correct location details ensures we get our team out to you as efficiently & as quickly as possible to minimise any delay to you.
Only current members outside of the 48 hour waiting period will be covered. If our service team cannot locate you due to incorrect information you have provided, the service cost will be invoiced to you.
In the event that excess towing charges apply (you need to be towed further than your Policy covers or you wish to go further than the closest motorcycle repairer) you will be advised of the cost & it will be payable to our call operator prior to dispatch.
All Motorcycle Roadside Assistance benefits covered by your Policy are to be arranged by our 24/7 RMR team. You will not have towing or any assistance covered or reimbursed that you have organised yourself.
For car owners – Roadside Assistance is applicable where the weight is less than 3.5 tonnes gross & the length of the vehicle is less than 5.5 meters.
There may potentially be rare instances where Recover My Ride is unable to assist you. In such cases your membership fee will be refunded in full.
We all know that a vehicle breakdown is an unforeseen event & a massive incovenience in our day & some of us handle it better than others ! However, service may be declined to a member who has behaved in a rude or aggressive manner to any of our lovely staff members (who are just here to help you) or our service teams (a great bunch of people just trying to get you back on the road). Should an unfortunate incident like this happen we may, after investigation;
- Decline services to the member for this breakdown
- Decline to have the member renew their Policy
- Void the Policy
If a jump start fails you can exercise a second callout (should you have callouts left) for the same breakdown. Otherwise, it is one callout per breakdown.
Fair Use – this means that if you keep requesting the same service for your bike on a repeated number of occassions ie: repeated jump starts because you havent replaced the battery or sorted your charging system issue you may be denied service.
If you have used your allocated callouts for the year your Policy then becomes null & void & renewal will be required to receive continued coverage.
Unused callouts will not be carried forward to the following year.
Privacy Act 1988
Recover My Ride shares your concern over privacy. All personal information you have provided for the creation of your Motorcycle Roadside Assistance Policy will not be disclosed to other parties outside the Recover My Ride Group & its business partners (including our service teams). Where you may have to provide us with information about another person you must have their consent to do this & provide the information on their behalf.
Australian 24/7 Roadside Services Pty Ltd Trading as Recover My Ride
P.O Box 4188 Towradgi NSW 2518
ABN: 56 146 842 999