Premium Assist Terms & Conditions
Member services and benefits will become effective within 48hrs after the receipt of payment. Membership must be paid for and current to obtain any service or benefit.
Roadside Assist 24/7 365 days
Our roadside assistance team is available to you 24 hours a day, 7 days a week. If you need to assistance with your motorcycle, simply call us on 1800 767 766. Please provide your name, telephone number, location, and description of problem. We will have one of our roadside technicians come and help you get back on the road.
Australia wide coverage
Roadside Assistance service is available subject to these terms and conditions within all mainland Australia and Tasmania.
Roadside assistance is only available on any sealed or designated road that the service provider deems to be safe. Recovery in National parks where a road is not accessible by a standard 2-wheel drive recovery vehicle, may be deemed unsafe by service providers and assistance may not be available as a result. In such cases RMR will offer a pro-rata refund of your membership fee. Roadside assistance is not available if the motorcycle is located in a remote location or the breakdown location is deemed as being remote .
Our roadside assistance team can carry between 5 to 10 litres or 50 km worth of emergency fuel (unleaded petrol only). We will deliver sufficient fuel to enable the motorcycle to travel up to 50kms or to the nearest service station, the supplied emergency fuel will be at the member’s expense.
Roadside assistance is not covered if a member has entered the wrong fuel into the motorcycle. Towing arrangements and responsibility will be at the members expense and payable at the time of assistance.
Flat batteries/Jump Starts/battery Replacement Service
In case of Flat batteries, your motorcycle will either be transported to closest repairer, jump started by our recovery team, or the battery will be replaced by our recovery team. Cost of replacing battery will be at member’s expense.
When requesting a jump start or battery replacement, in some cases please make sure you able to remove your motorcycle panels or seat to make the battery accessible, when possible, for our roadside team as we don’t want to be held responsible for scratching or marking your motorcycle panels, if the battery is not accessible, we are able tow it to a repairer or help remove the panels or seat.
In the event of a flat tyre, your motorcycle will be transported to the nearest licensed repairer. The cost of tyre repairs or replacement will be at the member’s expense.
Metropolitan Areas: Towing is unlimited to the nearest Authorised Repairer
Regional Areas : Towing is unlimited to the nearest Authorised Repairer
Once a callout has been provided for a breakdown, any subsequent callouts arising from the same breakdown will be provided at the member’s expense payable at the time of the callout. This includes towing for a motorcycle that has been towed after hours to the member’s home, a holding yard or place of safety and subsequently requires further towing for the same breakdown, limited to one callout per breakdown.
Key Lock Outs, Lost keys or Replacement Key
If you have lost your motorcycle key or it has been stolen or has been locked by mistake under your motorcycle seat, we can arrange a locksmith to attend to a maximum $120, if the locksmith is unable to attend, we will organise to tow your motorcycle to a licensed repairer
Superior Roadside Assist members have unlimited callouts per year. (‘Fair use’ policy applies) If a member has received and continues to request roadside assistance or towing for the motorcycle repeatedly on an unjust and excessive number of instances in a year, we may refuse to provide further roadside assistance or towing and will then offer alternative service at the members expense payable upon request of service.
Motorcycle Trailer Cover
If your motorcycle requires a tow, we can assist you in the transportation and storage of any additional items other than your motorcycle (e.g. Motorcycle-trailer). Should specialised towing equipment or personnel be required this service will be at the members expense payable upon request.
Breakdown Car Hire
Car hire up to $90 per day for breakdowns more than 100km’s from home, a mechanical breakdown that renders your motorcycle un-roadworthy for more than 48 hours. This excludes workshop and supplier’s delays. We will assist you with the reimbursement of the car hire costs up to $100.00 per day for 3 days assistance to a limit of $270.00. For reimbursement of your hire car you must submit a copy of the car hire invoice and a copy of the motorcycle repair invoice. Fuel & insurance costs are not claimable. Applies only to the registered owner of the motorcycle.
Three (3) Nights Member benefit assistance limit of $300.00 for member breakdowns that are more than 100kms from home. If you should require accommodation in the event of a breakdown where the registered motorcycle is involved and the repairs being carried out on the motorcycle are at a distance of more than 100 kilometres from your registered residence, we will assist with the reimbursement of emergency breakdown accommodation costs of up to $100.00 per night for up to 3 nights room rate only. This does not include pre-booked accommodation. For reimbursement of breakdown accommodation you must submit a copy of the accomodation invoice and motorcycle repair invoice. Applies only to the registered owner of the motorcycle.
if a member falls ill while riding, and unable to safely ride your motorcycle, we will pickup your motorcycle and tow it to your home address. This is capped at 100km and the towing cost in excess of 100km is the responsibility of the member. A medical certificate must be provided to Recover My Ride within seven (7) days to email@example.com. If you are unable to provide this the member will be liable for the full cost of the tow
if a member is injured while riding, and unable to safely ride your motorcycle, we will pickup your motorcycle and tow it to your home address. This is capped at 100km and the towing cost in excess of 100km is the responsibility of the member. A medical certificate must be provided to Recover My Ride within seven (7) days to firstname.lastname@example.org. If you are unable to provide this the member will be liable for the full cost of the tow
Ambulance benefit Cover
If you are involved in an accident with your motorcycle more than 100km from your registered address, Premium Members receive up to $250 in emergency and non-emergency ambulance transport cover.
Member Taxi Fare Benefit
if a member is unable to be transported in a tow truck we will provide up to $50 taxi fare to take you to your desired location. A receipt must be provided within seven (7) days to email@example.com so you can be reimbursed
If you need your motorcycle transported for an example to a authorised repairer for a service and regular maintenance or even if your moving house, this will be at the members expense and payable on request.
Unexpected mechanical breakdown
Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motorcycle maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the motorcycle (where able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members’ expense.
Recover my Ride does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.
We will attempt to transport all passengers with the motorcycle, provided that each person can be legally transported in the tow truck
What we Don’t Cover
This is an emergency roadside service only, therefore roadside assistance services and or towing benefits do not apply for:
- a motorcycle that is unregistered or deemed to be un-roadworthy
- a motorcycle that has been used in a motorcycle race track event;.
- a motorcycle not imported by the Manufacturer and/or Australian Distributor
- a motorcycle with extreme modifications from manufacturer’s original specifications.
- a motorcycle having been used or tested in preparation for or participation in any form of motor sport.
- a motorcycle at a motor repairer
- a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a licensed motor mechanic) or has pre-existing failure or breakdown.
- a motorcycle where the tow has not been arranged by us.
- a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
- a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage-free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories.
- a motorcycle which has been driven or transported to any licensed motor repairer.
- any parts, labour or other cost related with the repair of the motorcycle.
- any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident.
- any freight cost.
- transportation of an accident damaged motorcycle or vehicle.
- any cost related to making arrangement for pets and animals.
- motorcycle driven against our instruction or the instruction of a licensed motor repairer.
- a motorcycle that has been transported to a holding or shipment facility.
- two stroke or 4 stroke motorcycle engines road and off road that are agricultural ATV’s, trial, motocross or competition motorcycles.
Adventure Riders – Recreational Registered Motorcycles
A rider needing roadside assistance for the Motorcycle must make sure the Motorcycle is in a serviceable area for our roadside assistance team. Our roadside assistance team may not have access to your location if you’re in a remote location away from a main road. If a problem happens to arise you must have your Motorcycle taken to a main road for our roadside assistance team to assist.
Electric Motorcycle & Scooters Terms of Service
Motorcycles and Scooters must be in roadworthy condition with no defects and must be registered in accordance with applicable state regulations by its owner. If the electric motorcycle or scooter has not been charged correctly and you require assistance to transport home or to a licensed mechanical workshop to charge the battery system, this will be at the members expense and payable upon request.
Electric motorcycle and scooter cover includes, indicators, drive belts, electrical issues, electric motor, flat tyres, electrical system failure and any mechanical issue including wheel bearings. This also includes other related standard assist member services.
If your electric motorcycle or scooter requires a tow, we can assist you with the transportation and storage of any additional items other than your electric motorcycle or scooter. Should specialised towing equipment be required this service will be at the members expense payable upon request.
Changes to your plan
To enquire or to make changes to your plan (e.g., Motorcycle changes, Address, Registration etc), you can log on to our member portal or call us on 1800 767 766
Cancellations & Refunds
All Membership Fees paid to Recover My Ride including administration fees and service fees are non-refundable. Membership is not transferable to another person.
Motorcycles must be in roadworthy condition with no defects and must be registered in accordance with applicable state regulations by its owner.
Members are responsible for paying any excessive cost over and above the normal cost of any specific service carried out. These terms apply to any member that request a specific contractor to carry out work on their behalf.
If a member requests a motorcycle moved to a specific repairer which is further away than the nearest repairer to where the breakdown has been reported. The member is to pay any excessive cost over and above the normal cost of the tow to the nearest repairer. We will not authorise or pay for any breakdown roadside assistance services performed and organised by you the motorcycle owner without firstly contacting our 24/7 roadside assistance call centre for assistance, the roadside assist service organised by you will be payable at your expense.
Roadside assistance is only provided where the weight is less than 3.5 tonnes gross and the length of the vehicle is less than 5.5 meters.
When requesting roadside assistance, you must provide the correct motorcycle details and the exact location of the motorcycle. All services will be at your expense if we are not able to confirm membership or locate your motorcycle based on the information you have provided.
There may be instances where Recover My Ride or our service providers are unable to assist you and, in such cases, Recover My Ride will refund your membership fee.
Services will not be provided to a member who in our view is abusive, threatening, or violent to any of our staff members or our service providers, or who attempt to receive service by deception. Should a member behave in this way we may after full investigation;
- Suspend or cancel services to the member;
- Impose service fees for further service requests;
- Void the membership.
If the member fails to pay for battery replacements, fuel, and excess towing fee your membership will be void and you will incur cost in relation to the recovery.
If you have received and continue to request roadside assistance or towing for a Motorcycle repeatedly on an unjust and excessive number of instances in a year, we may refuse to provide further roadside assistance or towing and then will offer alternative service at your expense – payable upon request of service requested
Roadside assistance applies to the motorcycle no matter who is riding your motorcycle.
Recover My Ride reserves the right to change pricing and policy amendments, terms & conditions without prior notice and are current and effective as of 01/07/2022
When becoming a Recover My Ride Member, you agree to accept all terms and conditions in relation to this roadside assistance agreement.
Privacy Act 1988
Recover My Ride shares your concern over privacy, all membership personal information you have provide will not be disclosed to other parties outside the Recover My Ride Group and its business partners. Your information you provide us for the application for cover and where cover is issued to manage and administer your and our rights under our policy for the settlements of claims. To do this we may have to provide his information to third parties as an example insurers loss adjusters, reinsurers, external claims, investigator’s, and or other third parties as required by law. Where you may have to provide us with information about another person you must have their consent to do this, and provide the information on their behalf.
Australian 24/7 Roadside Services Pty Ltd Trading as Recover My Ride
P.O Box 4188 Towradgi NSW 2518
ABN: 56 146 842 999