Premium Assist Terms & Conditions
Your Membership
Your Membership services & benefits will become effective 48 hours after the receipt of Policy payment. Your Membership must be current to utelise our service & callouts within the 48 hour waiting period will not be covered.
24/7 On Road Rider Support & Recovery
Our experienced Motorcycle Roadside Assistance team is available to you 24/7. If you need support with your bike just contact us at our in house call centre on 1800 767 766. We’ll ask for some details to help us quickly locate your Policy; get your location (street address & suburb) & then get on with the job of getting our roadside team out to you.
Australia wide coverage
Roadside Assistance service is available subject to these terms and conditions within all mainland Australia and Tasmania.
Roadside assistance is only available on any sealed or designated road that the service provider deems to be safe. Recovery in National parks where a road is not accessible by a standard 2-wheel drive recovery vehicle, may be deemed unsafe by service providers and assistance may not be available as a result. In such cases RMR will offer a pro-rata refund of your membership fee. Roadside assistance is not available if the motorcycle is located in a remote location or the breakdown location is deemed as being remote.
Emergency Fuel Delivery
Our Motorcycle Roadside Assistance teams can carry between 5 to 10 litres of emergency fuel (unleaded petrol only). We will deliver sufficient fuel to enable you to get to the nearest service station. The cost of the supplied emergency fuel will be at the Member’s expense – payable to our service team on arrival. If emergency fuel delivery cannot be arranged your Policy will cover you for towing to the nearest service station.
Your Policy does not cover you if you have put the wrong fuel into your motorcycle. Towing arrangements & responsibility will be at the Members expense & payable at the time of assistance.
Jump Starts & Battery Replacement Service Option
In the case of a dead battery, you have several options. A simple jump start if the battery is accessible & just flat; towing into your repairer if the battery is not accessible or you suspect the bike may have an underlying issue affecting charge, or a battery replacement service option (in most areas). Our team will test the battery prior to replacement to ensure that it is the issue. The cost of a new battery is at the Members expense & payable to our service team on arrival & our team will take away & dispose of your old battery as well.
If a jump start is unsuccessful the member can exercise another callout for towing.
Our team will ask you to remove either the seat or panel so that the battery is exposed & ready for charging or replacement.
That Pesky Flat Tyre
Your Policy covers your bike for towing into a repairer in the event of a flat tyre. We do not inflate or do puncture repairs roadside due to safety concerns.
Towing
Towing is covered for all your mechanical failures & flat tyres.
Metro Locations: You have unlimited towing kilometres from your point of breakdown into one of the closest motorcycle repairers.
Regional & Rural Locations: You have unlimited towing kilometres from your point of breakdown into one of the closest motorcycle repairers.
If you prefer your motorcycle to be towed further than the one of the closest repairers, the cost will be the responsibility of the Member or Rider payable at that time.
Once a callout has been provided for a breakdown, any subsequent callouts arising from the same breakdown will be provided at the member’s expense payable at the time of the callout. For example: towing for a motorcycle that has been towed after hours to the member’s home & subsequently requires further towing for the same breakdown.
The Policy covers 1 callout per breakdown.
Callouts
Members have unlimited annual callouts (subject to Fair Use). The Policy covers 1 callout per breakdown.
Motorcycle Trailer Cover
If your motorcycle requires a tow, we can assist you in the transportation and storage of any additional items other than your motorcycle (e.g. Motorcycle-trailer). Should specialised towing equipment or personnel be required this service will be at the members expense payable upon request.
Breakdown Car Hire
Car hire up to $90 per day for breakdowns more than 100km’s from home, a mechanical breakdown that renders your motorcycle un-roadworthy for more than 48 hours. This excludes workshop and supplier’s delays. We will assist you with the reimbursement of the car hire costs up to $100.00 per day for 3 days assistance to a limit of $270.00. For reimbursement of your hire car you must submit a copy of the car hire invoice and a copy of the motorcycle repair invoice. Fuel & insurance costs are not claimable. Applies only to the registered owner of the motorcycle.
Breakdown Accommodation
Three (3) Nights Member benefit assistance limit of $300.00 for member breakdowns that are more than 100kms from home. If you should require accommodation in the event of a breakdown where the registered motorcycle is involved and the repairs being carried out on the motorcycle are at a distance of more than 100 kilometres from your registered residence, we will assist with the reimbursement of emergency breakdown accommodation costs of up to $100.00 per night for up to 3 nights room rate only. This does not include pre-booked accommodation. For reimbursement of breakdown accommodation you must submit a copy of the accomodation invoice and motorcycle repair invoice. Applies only to the registered owner of the motorcycle.
Personal Illness
If a member falls ill whilst riding & is unable to safely ride the motorcycle, this Policy covers the bike being towed to a place of safety. The towing entitlement is capped at 20km & any towing in excess of this will be the responsibility of the member. A medical certificate must be provided to Recover My Ride within 7 days to: accounts@rmrmember.com. If you are unable to provide this the member will be Invoiced & liable for the full cost of the tow.
Unexpected mechanical breakdown
Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motorcycle maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the motorcycle (where able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members’ expense.
Recover my Ride does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.
We will attempt to transport all passengers with the motorcycle, provided that each person can be legally transported in the tow truck
What we Don’t Cover
Roadside Assistance does not cover you for an Insurable Event and is not a substitute for vehicle insurance
This is an emergency roadside service only, therefore roadside assistance services and or towing benefits do not apply for:
- a motorcycle that is unregistered or deemed to be un-roadworthy
- a motorcycle that has been used in a motorcycle race track event;.
- a motorcycle not imported by the Manufacturer and/or Australian Distributor
- a motorcycle with extreme modifications from manufacturer’s original specifications.
- a motorcycle having been used or tested in preparation for or participation in any form of motor sport.
- a motorcycle at a motor repairer
- a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a licensed motor mechanic) or has pre-existing failure or breakdown.
- a motorcycle where the tow has not been arranged by us.
- a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
- a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage-free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories.
- a motorcycle which has been driven or transported to any licensed motor repairer.
- any parts, labour or other cost related with the repair of the motorcycle.
- any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident.
- any freight cost.
- transportation of an accident damaged motorcycle or vehicle.
- any cost related to making arrangement for pets and animals.
- motorcycle driven against our instruction or the instruction of a licensed motor repairer.
- a motorcycle that has been transported to a holding or shipment facility.
- two stroke or 4 stroke motorcycle engines road and off road that are agricultural ATV’s, trial, motocross or competition motorcycles.
Adventure Riders – Recreational Registered Motorcycles
A rider needing roadside assistance for the Motorcycle must make sure the Motorcycle is in a serviceable area for our roadside assistance team. Our roadside assistance team may not have access to your location if you’re in a remote location away from a main road. If a problem happens to arise you must have your Motorcycle taken to a main road for our roadside assistance team to assist.
Electric Motorcycle & Scooters Terms of Service
Motorcycles and Scooters must be in roadworthy condition with no defects and must be registered in accordance with applicable state regulations by its owner. If the electric motorcycle or scooter has not been charged correctly and you require assistance to transport home or to a licensed mechanical workshop to charge the battery system, this will be at the members expense and payable upon request.
Electric motorcycle and scooter cover includes, indicators, drive belts, electrical issues, electric motor, flat tyres, electrical system failure and any mechanical issue including wheel bearings. This also includes other related standard assist member services.
If your electric motorcycle or scooter requires a tow, we can assist you with the transportation and storage of any additional items other than your electric motorcycle or scooter. Should specialised towing equipment be required this service will be at the members expense payable upon request.
Changes to your plan
For Policy queries or to make changes to your plan you can log on to our member portal or call us on 1800 767 766.
Cancellations & Refunds
Membership Fees paid to Recover My Ride are not refundable if a callout has been exercised on the Policy. If no callouts have been exercised, a Pro Rata refund can be processed. Membership is not transferable to another person.
Important Information
Motorcycles must be in roadworthy condition with no defects and must be registered in accordance with applicable state regulations by its owner.
Members are responsible for paying any excessive cost over and above the normal cost of any specific service carried out. These terms apply to any member that request a specific contractor to carry out work on their behalf.
If a member requests a motorcycle moved to a specific repairer which is further away than the nearest repairer to where the breakdown has been reported. The member is to pay any excessive cost over and above the normal cost of the tow to the nearest repairer. We will not authorise or pay for any breakdown roadside assistance services performed and organised by you the motorcycle owner without firstly contacting our 24/7 roadside assistance call centre for assistance, the roadside assist service organised by you will be payable at your expense.
Roadside assistance is only provided where the weight is less than 3.5 tonnes gross and the length of the vehicle is less than 5.5 meters.
When requesting roadside assistance, you must provide the correct motorcycle details and the exact location of the motorcycle. All services will be at your expense if we are not able to confirm membership or locate your motorcycle based on the information you have provided.
There may be instances where Recover My Ride or our service providers are unable to assist you and, in such cases, Recover My Ride will refund your membership fee.
Services will not be provided to a member who in our view is abusive, threatening, or violent to any of our staff members or our service providers, or who attempt to receive service by deception. Should a member behave in this way we may after full investigation;
- Suspend or cancel services to the member;
- Impose service fees for further service requests;
- Void the membership.
If the member fails to pay for battery replacements, fuel, and excess towing fee your membership will be void and you will incur cost in relation to the recovery.
If you have received and continue to request roadside assistance or towing for a Motorcycle repeatedly on an unjust and excessive number of instances in a year, we may refuse to provide further roadside assistance or towing and then will offer alternative service at your expense – payable upon request of service requested
Roadside assistance applies to the motorcycle no matter who is riding your motorcycle.
Recover My Ride reserves the right to change pricing and policy amendments, terms & conditions without prior notice and are current and effective as of 01/07/2022
When becoming a Recover My Ride Member, you agree to accept all terms and conditions in relation to this roadside assistance agreement.
Privacy Act 1988
Recover My Ride shares your concern over privacy. All personal information you have provided for the creation of your Motorcycle Roadside Assistance Policy will not be disclosed to other parties outside the Recover My Ride Group & its business partners (including our service teams). Where you may have to provide us with information about another person you must have their consent to do this & provide the information on their behalf.
Australian 24/7 Roadside Services Pty Ltd Trading as Recover My Ride
P.O Box 4188 Towradgi NSW 2518
ABN: 56 146 842 999