Australia Wide 24/7 365 Days Ph: 1800 767 766
Premium Assist Options To Choose From 1/yr, 2/yr, Weekend Rider or Bike Bundle.
Roadside Assist Cover: Sports bikes, Electric Motorcycles & Scooters, Super sport, Touring, Cruisers, Café Racer, Scooters, Motorcycles With Sidecars, Can-Am, Trikes, Vintage Motorcycles, Motorcycle Hire, Vintage Registration and Business Use. The motorcycle is always covered regardless of the rider riding the motorcycle.
Weekend Rider” Starts every weekend from 12 noon Friday and ends 12 noon every Monday, for casual weekend riders.
We will provide the member with emergency roadside assistance Australia wide, the membership will apply to the motorcycle. Membership may be registered under the name of an individual, company or an organisation, membership will be active in 48hrs.
Roadside Assist Contact Information: Once becoming a member we suggest you make sure you enter the roadside assistance number into your mobile phone 1800 767 766 for safe keeping, we don’t send out member cards due to members having access to their own active roadside assist accounts.
Motorcycle Premium Assist $149.00/yr or Weekend Rider Assist $69.00/yr
- Australia Wide including Tasmania
- Accident Assistance & Recovery 24/7 365 Days
- Ambulance Member Benefit Assistance
- Emergency Roadside Assistance 24/7 365 Days
- Flat Batteries Jump Starts
- Flat Batteries Replacement Service
- Flat Tyre Transported To The Nearest Repairer
- Includes Out Of Fuel Emergency
- Includes Motorcycle Trailer
- Member Benefit Personal Illness
- Member Benefit Personal Injuries
- Member Benefit Car Hire
- Member Taxi Fare Benefit
- Motorcycle Transportation Available
- No Excess kms Charge To The Nearest Licensed Repairer
- Member Breakdown Accommodation Benefit
- Unlimited Callouts Nearest Licensed Repairer
- Unlimited Towing To The Nearest Licensed Repairer
- Unlimited Breakdowns To Nearest Licensed Repairer
- Unlimited kms To The Nearest Licensed Repairer
Electric Motorcycle & Scooters Terms of Service.
(A) Electric Motorcycles and Scooter must be of road worthy condition with no defect and must be registered according to its state of registration by its owner. If the electric motorcycle or scooter has not been charged correctly and you require assistance to transport home or to a licensed mechanical workshop to charge the battery system this we be at the member’s expense and payable on request.
(B) Electric motorcycle and scooter cover includes, indicators, drive belts, electrical issues, electric motor, flat tyres, electrical system has failed and any mechanical issue including wheel bearings, this also includes other related standard assist member services.
(C) If your electric motorcycle or scooter requires a tow, we can assist you in the transportation and storage of any additional items other than your electric motorcycle or scooter. Should specialised towing equipment be required this service will be at the members expense payable upon request.
Motorcycle Member Terms Of Service
0.1. Motorcycles must be of road worthy condition with no defect and must be registered according to its state of registration by its owner.
0.2. Members responsibility is to pay any excessive cost over and above the normal cost of any specific service carried out, theses terms also apply to any member that request a specific contractor to carry out work on their behalf.
0.3. If a member requests a specific repairer further away than the closest licensed repairer where the breakdown has been reported the member is to pay any excessive cost over and above the normal cost of the tow to the nearest licensed repairer.
0.4. Remote Location Including national parks state conservation areas and nature reserves are deemed as remote or your breakdown location is within the boundaries, or a road not trafficable by a 2-wheel drive roadside assistance vehicle or the breakdown location is deemed as being remote no roadside assist will be rendered, if you require assistance this will be at the members expense and payable on request of service. (If we are unable to assist refer to clause 0.8)
0.5. Roadside assistance is only available on any sealed or designated road that the our service provider deems to be safe. Roadside assistance is only provided where the weight is less than 3.5 tones gross and the length of the vehicle is less than 5.5 meters.(Applies To Vehicles Only)
0.6. When requesting roadside assistance, you must provide the correct motorcycle details and the exact location of the motorcycle. All services will be at your expense if we are not able to confirm membership or locate your motorcycle based on the information you have provided.
0.7. If your motorcycle requires a tow, we can assist you in the transportation and storage of any additional items other than your motorcycle (e.g. Motorcycle-trailer). Should specialised towing equipment or personnel be required this service will be at the members expense payable upon request.
0.8. There may be instances where our team of service providers is not able and we are not able to assist you, in such cases Recover My Ride will refund your membership fee.
0.9. Member services and benefits will become affective within 48hrs after the receipt of payment, membership must be paid for and current to obtain any service or benefits.
10. Services will not be provided to a member who in our view is abusive, threatening or violent to any of our staff members or our contractor, or who attempts to receive service by deception, should a member behave in this way we may after full investigation; (a) Suspend or cancel services to the member;(b) Impose service fees for further service request; (c) Void the membership.
11. Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motorcycles lack of maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the motorcycle (where Able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members expense.
12. This is an emergency roadside service only, therefore roadside assistance services and or towing benefits do not apply for:
a) a motorcycle we deem to be un-roadworthy, or that is unregistered;
b) a motorcycle at a motor repairer
c) a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a license motor mechanic) or has pre-existing failure or breakdown;
d) a motorcycle where the tow has not been arranged by us;
e) a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
f) a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage- free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories;
g) a motorcycle which has been driven or transported to any licensed motor repairer;
h) any parts, labour or other cost related with the repair of the motorcycle;
I) any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident;
j) any freight cost;
k) transportation of a damage motorcycle;
l) any cost related to making arrangement for pets and animals;
m) motorcycle driven against our instruction or the instruction of a licensed motor repairer;
n) a motorcycle that has been transported to a holding or shipment facility;
o)motorcycle that has been used in a motorcycle race track event;
13. If am member has received and continues to request roadside assistance or towing for the motorcycle repeatedly on an unjust and excessive number of instances in a year, we may refuse to provide further roadside assistance or towing and will then offer alternative service at the members expense payable upon request of service.
14. We do not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.
15. We will attempt to transport all passengers with the motorcycle, provided that each person can be legally transported in the tow truck.
16. Once a callout has been provided for a breakdown, any subsequent callouts arising from the same breakdown will be provided at the member’s expense payable at the time of the callout. This includes towing for a motorcycle that has been towed after hours to the member’s home, a holding yard or place of safety and subsequently requires further towing for the same breakdown, limited to one callout per breakdown.
17. We will not authorise or pay for any service performed or carried out prior to the commencement date of the membership.
18. Adventure Riders: Conditions apply see remote (Definition 0.4 and clause 0.8)
19. Flat Battery jump started or battery replaced, cost of replacing battery will be at member’s expense, when requesting a jump start or battery replacement, in some cases please make sure you able to remove your motorcycle panels or seat to make the battery accessible when possible for our roadside team as we don’t want to be held responsible for scratching or marking your motorcycle panels, if the battery is not accessible we are able tow it to a repairer or help remove the panels or seat.
20. Ambulance Assistance member benefit: In the event of an accident where the registered motorcycle is involved and the rider and its pillion passenger require the services of an ambulance as a result of that accident Recover My Ride will assist with the ambulance costs and is limited to $350.00 for reimbursement you must submit the accident report together with a copy of the ambulance invoice to claim the member benefit assistance, applies only to the registered owner of the motorcycle.
21. Member Benefit Personal Illness – If rider is unable to ride home due to personal illness. we will organise to transport your motorcycle home for you no matter where you are, you will require a doctor’s certificate outlining your condition this should be submitted as soon as possible to organise your motorcycle transportation home. In the event the rider pays we will reimburse the cost within 14 days, the member or family relative has 7 days to submit necessary paperwork (Doctors Certificate) or they will be billed for the outstanding cost of recovery. Depending on the members circumstances the recovery will or not proceed until you have submitted the doctor’s medical certificate, please call us to discuss the situation as we are flexible under these trying times and will offer assistance for all our members. Note: Recover My Ride does not cover pre-existing Illness or medical conditions. Applies only to the registered owner of the motorcycle.
22. Member Benefit Personal injuries suffered while riding. We will organise the transport of your motorcycle and transport it to the closest repairer or if you’re unable to ride home due to your injuries we will organise to transport your motorcycle home. You will require a doctor’s certificate outlining your condition this should be submitted as soon as possible to organise your motorcycle transportation home. In the event the rider pays we will reimburse the cost within 14 days. The member rider has 7 days to submit doctors’ certificate or they will be billed for the outstanding cost of recovery. The recovery will not proceed until you have submitted the doctor’s medical certificate. Note: Recover My Ride does not cover pre-existing Injuries or accident related injuries, accident related injuries are covered under your comprehensive insurance policy or CTP green slip. Applies only to the registered owner of the motorcycle.
23. Member Breakdown Accommodation: 3 night’s @ $100.00 per night room rate only. Member benefit assistance limit is $300.00 for breakdowns that are more than 100km’s from their registered residence. In the event the Member pays we will assist with the reimbursement of emergency accommodation costs at room rate only. (This does not include pre-booked accommodation). For reimbursement you must submit a copy of the following, 1. motel invoice & 2. Repairer’s invoice, this applies only to the registered owner of the motorcycle.
24. Member Breakdown Car Hire Benefit Assistance: $100 per day for 3 days for breakdowns more than 100km’s from home. This is applicable for mechanical breakdowns that render your motorcycle un-roadworthy for more than 48 hours (excludes workshop and supplier’s delays). 3 days car hire assistance is limited to $300.00 & applies only to the registered owner. In the event the member pays we will assist you with the reimbursement of the car hire costs up to $100.00 per day. For reimbursement of your car hire you must submit a copy of the repairer’s invoice along with the car hire invoice. (fuel and cost of insurance not claimable).
25. Member Taxi Fare Benefit : We will cover the cost of a taxi fare up to fifty dollars ($50.00) if we are unable to transport the rider in one of our service vehicles, for reimbursement cost of taxi fare you must submit a copy of the payment.
26. Member Emergency Out of Fuel Only: Assistance our roadside assistance team can carry between 5 to 10 litres or 50 km worth of emergency fuel (unleaded petrol only) we will deliver sufficient fuel to enable the motorcycle to travel up to 50kms or to the nearest service station, limited to one free out of fuel Per year, applies only to the registered owner of the motorcycle.
27. Incorrect Fuel: Roadside assistance is not covered if a member has entered the incorrect fuel into the motorcycle, towing arrangements and responsibility will be at the members expense and payable at the time of assistance.
28. Recover My Ride reserves the right to change pricing and policy amendments, terms & conditions without prior notice and are current and affective as of 20/05/20. All Membership Fees paid to Recover My Ride including membership fees, administration fees, service fees are non-refundable, and membership is not transferable to another person.
29. When becoming a Recover My Ride Member, you agree to accept all terms and conditions in relation to this roadside assistance agreement.
30. Member Claims Assistance with car hire, accommodation, ambulance, taxi call 1800 767 766
31. Motorcycle and Scooters Unacceptable Risk.
Roadside Assist Is Not Available For The Following Makes And Models.
(A) Alfer, Arqin, ATK, AJP Motorcycles, Beta, Braap, Gas Gas Enduro & Motorcross, Fin Scooters, (Hunter Spyder All Models), KTM Enduro & Motorcross, Milano, Husqvarna Enduro & Motocross, Grand Milano, Ikonik Scooters, Mcskuta, Motobella, Muz, MZ, Nippi, Polaris farm Bikes and 4x4s, Razor by E-Ton, Sachs, Scorpa, SCP, Secma, Shelung, Sherco, SYM Scooters, Skyteam Ace, Sol Invictus All models, TGB, Thumpstar, TM, Vertemati, Torino Scooters Cruisers & Cafe Racer, VOR, Zongshen, Zoot, CF Moto, CCM, Coyote (Yianshi), Daelim, Derbi, Eagle Wing, EVT, HM, Hunwick Harrop, Hyosung, Italjet, Jawa, Jianshe, Jiajue, Kazuma, Laverda, LEM Motor, Loncin, Longjia, Malaguti, Pagsta, QJ Flash Scooters, or any motorcycle or scooter manufactured in China under a Chinese brand.
(B) Excludes motorcycles used for and not imported by the manufacturer and or Australian distributor. c) Or extreme modifications from manufacturer’s original specifications. d) Or having been used or tested in preparation for or participation in any form of motor sport. e) Or provide roadside assist for registered or unregistered enduro motorcycles all makes and models. f) Or two stroke or 4 stroke motorcycle engines road and off road that are agricultural ATV’s, trial, motocross or competition motorcycles.
32. Privacy Act 1988: Recover My Ride shares your concern over privacy, all membership personal information you have provide will not be disclosed to other parties outside the Recover My Ride Group and its business partners. Your information you provide us for the application for cover and where cover is issued to manage and administer your and our rights under our policy for the settlements of claims. To do this we may have to provide his information to third parties as an example insurers loss adjusters, reinsurers, external claims, investigator’s, and or other third parties as required by law. Where you may have to provide us with information about another person you must have their consent to do this, and provide the information on their behalf.
33. Roadside Terms and Conditions and limits apply to the services read the terms and conditions at deciding whether Recover My Ride roadside assistance is right for you.
Australian 24/7 Roadside Services Pty Ltd Trading as Recover My Ride. P.O Box 4188 Towradgi NSW 2518 ABN: 56 146 842 999