Recover My Ride Terms & Conditions.

Emergency Roadside Assistance Australia Wide.

Membership Covers: Motorcycles, Vehicles, SUVs, Side Cars, Can Am, Trikes, Membership activation will take 48hrs from the date you signed as a member. Motorcycles, Vehicles SUVs, must be of road worthy condition with no defect and must be registered according to its state of registration by its owner NSW/QLD/VIC/SA/NT/WA /TAS. Any riders or driver’s taking out a roadside assistance policy must be licenced according to your state of licence issue. Any motorcycle vehicle with expired registration in its state of registration needing assistance will not be covered under our policy.

Members Responsibility is to pay any excessive cost over and above the normal cost of any specific service carried out, theses terms apply to any member that request a specific contractor to carry out work on their behalf.

If a member requests a specific repairer further away than the closest repairer where the breakdown has been reported the member is to pay any excessive cost over and above the normal cost of the tow to the closest repairer.

Recover My Ride will provide the member with roadside assistance Australia Wide. Membership may be registered under the name of an individual, company or an organisation. The membership will apply to the vehicle or motorcycle.

Towed Motorcycle Trailers:

Tow a motorcycle trailer? automatically your membership includes free roadside assistance for your trailer.

Member Changes Information: Members can update their information changes e.g of address, motorcycle, vehicle, registration number, vin number information via the website with your login and password via the ticket system on your account and simply write the new changes you would like to your policy, the changes will take place within 24 hours.

Member Cards: Member cards will no longer be available from the 1st January 2019. We suggest when you become a  member to make sure you enter the roadside assistance number into your phone for safe keeping. All our direct members have access to their own active accounts when they join.

Important: Membership is not transferable to another person.

Important Note: Vehicles not covered in Tasmania.

We encourages safe riding and driving and we are not responsible or liable for any of our member’s actions. The rider or driver must submit applicable fine related to the loss of licence failure to forward a copy of the fine and licence details will result in the rider or driver being liable for the cost of the recovery. In the event the member rider or driver pays we will assist with and reimburse the cost within 14 days from the time of loss of licence the member rider or driver has 2 Days to submit paperwork or they will be billed for the outstanding cost of recovery.

Motorcycles needing roadside assistance in Tasmania our team in Tasmania will attend to your callout and take your motorcycle to the closest motorcycle repairer.

Important Note: Tasmania RMR does not have roadside assistance coverage in Tasmania for the following (Vehicles & SUVs).

0.0. Remote Definition: Motorcycle, Vehicle, SUV is deemed to be located in a remote location, or a road not trafficable by a 2-wheel drive roadside assistance vehicle or the breakdown location is deemed as being remote.

1.0. Roadside Assistance is only available on any sealed or designated road that the service provider deems to be safe. Roadside assistance is only provided where the weight is less than 3.5 tones gross and the length of the vehicle is less than 5.5 meters.

2.0. When requesting Roadside Assistance you must provide the correct vehicle/motorcycle details and the exact location of the vehicle or motorcycle. All services will be at your expense if we are not able to confirm membership or locate your vehicle or motorcycle based on the information you have provided.

3.0. If your vehicle requires a tow, we can assist you in making arrangements for the transportation and or storage of any additional items other than your vehicle (e.g. caravan, car-trailer, horse float etc). Should specialised towing equipment or personnel be required this service will be at the members or drivers expense – payable upon request.

4.0. There may be instances where our service provider is not able and we are not able to assist you, in such cases Recover My Ride will refund your membership fee.

5.0 Member Services/Benefits will become affective within 48hrs after the receipt of payment, Membership must be paid for and current to obtain any service or benefits.

6.0 No Joining Fee Motorcycles, Vehicles, – One off annual membership fee with the options of 2 years or 3 years roadside assistance coverage for peace of mind.

7.0 Services will not be provided to a member who in our view is abusive, threatening or violent to any of our staff members or our contractor, or who attempts to receive service by deception.

Should a member behave in this way we may after full investigation;

a) Suspend or cancel services to the member;

b) Impose service fees for further service request;

c) Void the membership.

8.0 Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover vehicles/motorcycles maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the vehicle or motorcycle (where Able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members expense.

9.0 Recover My Ride is an emergency roadside service only. Therefore, Roadside Assistance Services and or towing benefits do not apply for:

a) a vehicle or motorcycle we deem to be un-roadworthy, or that is unregistered; b) a vehicle or motorcycle at a motor repairer

c) a vehicle or motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone ( including a license motor mechanic) or has pre-existing failure or breakdown;

d) a vehicle or motorcycle where the tow has not been arranged by us;

e) a vehicle or motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.

f) a vehicle or motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage- free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories;

g) a vehicle or motorcycle which has been driven or transported to any licensed motor repairer;

h) any parts, labour or other cost related with the repair of the vehicle or motorcycle;

i) any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident;

j) any freight cost;

k) transportation of a damage vehicle or motorcycle;

l) any cost related to making arrangements for pets and animals;

m) a vehicle or motorcycle driven against our instruction or the instruction of a licensed motor repairer;

n) a vehicle or motorcycle that has been transported to a holding or shipment facility;

o) a vehicle or motorcycle that has been used in car or motorcycle rally or motor race;

10.0 If am member has received and continues to request roadside assistance or towing for a vehicle or motorcycle repeatedly on an unjust and excessive number of instances in a year we may refuse to provide further roadside assistance or towing and will then offer alternative service at the members expense – payable upon request of service.

11.0 Recover My Ride does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.

12.0 We will attempt to transport all passengers with the vehicle or motorcycle, provided that each person can be legally transported in the tow truck. In the event that we are unable to transport all passengers we will assist in organising alternative transport, such as a taxi at the members expense.

13.0 Once a call-out has been provided for a breakdown, any subsequent call- outs arising from the same breakdown will be provided at the member’s expense payable at the time of the call-out. This includes towing for a vehicle or motorcycle that has been towed after hours to the member’s home, a holding yard or place of safety and subsequently requires further towing for the same breakdown.

14.0 We will not authorise or pay for any service performed/carried out prior to the commencement date of the membership.

15.0 Unlimited Callouts – Australia Wide

16.0 Unlimited Breakdowns – Bike, Vehicle transported to closest local repairer.

17.0 Loss of licence Important: Conditions motorcycle, vehicle – Transported to your home within a 25 kilometre radius its the members responsibility is to pay any excessive cost over and above the normal cost of any specific service carried out, theses terms apply to members requesting loss of license assistance.

18.0 Flat batteries – Motorcycle and Vehicles transported to closest local repairer or a jump started from our recovery team or batteries replaced by our recovery team, cost of replacing battery will be at member’s expense.

19.0 Unlimited Flat Tyres Motorcycles, Vehicles, – Transported to closest local repairer or our roadside assistance team will change your flat tyre with your spare tyre.

20.0 Unlimited Towing Motorcycles, Vehicles – To closest Local repairer.

21.0 Unlimited kilometres Motorcycles, Vehicles, – To closest local repairer, (Excludes Remote Areas See Definition 0.0)

22.0 Adventure riders: Conditions of a rider needing assistance, you must make sure your bike is in a serviceable area, our recovery team cannot pick your bike up if you’re in the bush or dirt track away from a main road, if a problem happens to arise you must have your bike taken to a main road for our roadside assistance team to recover your bike, motorcycles must be in a serviceable area for our recovery team to assist. Please Note Adventure Riders & Drivers: We do not cover roadside assistance in remote areas where our roadside assistance team have no access to your location or the location is deemed to be remote. (See Definition Above 0.0)

23.0 Member Benefit Personal Illness – A rider or driver unable to ride or drive home due to personal illness. RMR will organise to transport your motorcycle or vehicle home for you no matter where you are. You will require a doctor’s certificate outlining your condition this should be submitted as soon as possible to organise your motorcycle or vehicle’s transportation home. In the event the rider or driver pays we will reimburse the cost within 14 days, the member rider or driver has 2 days to submit necessary paperwork (Doctors Certificate) or they will be billed for the outstanding cost of recovery. The recovery will not proceed until you have submitted the doctors medical certificate.

Special Note: Recover My Ride does not cover pre-exisiting Illness/medical conditions.

24.0 Member Benefit Personal injuries: Personal injuries suffered while riding or driving. RMR will organise the transport of your motorcycle or vehicle and transport it to the closest repairer or if you’re unable to ride or drive home due to your injuries we will organise to transport your motorcycle or vehicle home. You will require a doctor’s certificate outlining your condition this should be submitted as soon as possible to organise your motorcycle or vehicle transportation home. In the event the rider or driver pays we will reimburse the cost within 14 days. The member rider or driver has 2 days to submit doctors certificate or they will be billed for the outstanding cost of recovery. The recovery will not proceed until you have submitted the doctors medical certificate.

Special Note: Recover My Ride does not cover pre- existing Injuries.

25.0 Ambulance Member Benefit Assistance Limit $400. In the event of an accident where the registered motorcycle or vehicle is involved and the rider or driver and its pillion passenger/s requires the services of an ambulance as a result of that accident RMR will assist with the ambulance costs limit ($400.00). For reimbursement you must submit the accident report together with a copy of the ambulance invoice to claim the member benefit assistance.

26.0 Member Benefit Accident Accommodation: 3 x night’s member benefit assistance limit ($270.00) for breakdowns that are more than 100km’s from
home. If you should require accommodation in the event of an accident where the registered motorcycle or vehicle is involved and the repairs being carried out on the motorcycle or vehicle are at a distance of more than 100 kilometres from your registered residence. In the event the member pays we will assist with the reimbursement of emergency accommodation costs up to $90.00 per night for up to 3 nights only (room rate only $270.00). This does not include pre-booked accommodation. For reimbursement of accident accommodation you must submit a copy of the accident report, motel invoice and motorcycle or vehicle repair invoice. Accident accommodation only applies to riders with the following insurance policies, third party, fire & theft insurance and riders with no insurance cover, motorcycles with full comprehensive insurance have accident accommodation included in their insurance policy.

27.0 Breakdown Member Benefit Accommodation: 3 x Nights Member benefit assistance limit ($270.00) for member breakdowns that are more than 100klms from home. If you should require accommodation in the event of a breakdown where the registered motorcycle or vehicle is involved and the repairs being carried out on the motorcycle or vehicle are at a distance of more than 100 kilometres from your registered residence, we will assist with the reimbursement of emergency accommodation costs up to $90.00 per night for up to 3 nights
(room rate only). This does not include pre-booked accommodation. In the event the member pays we will assist with the reimbursement of breakdown accommodation you must submit a copy of the motel invoice and motorcycle or vehicle repair invoice.

28.0 Breakdown Car Hire Member Benefit Assistance $270.00.Member breakdowns more than 100klm’s from home of a mechanical breakdown that renders your motorcycle or vehicle un-roadworthy for more than 48 hours (Excludes workshop and supplier’s delays). In the event the member pays we will assist you with the reimbursement of the car hire costs up to $90.00 per day for 3 days’ value ($270.00). For reimbursement of your hire car you must submit a copy of the car hire invoice (fuel & insurance costs not claimable) and a copy of the motorcycle or vehicle repair invoice for reimbursement is required.

29.0 Vehicle Lockout /Key Retrievals: Our service people will carry out Lockouts/Key retrievals and in most cases we will be able to gain entry. However if locksmith services are required this additional service will be at member’s expense. Lockout. We will attempt to open a vehicle when the keys have been locked in the vehicle. In the event that we cannot open the vehicle we will arrange for a locksmith to attend. The member will be responsible for any costs over $70.00 INC GST payable at the time of service. Please be advised no responsibility is taken by Recover My Ride or its contractors for any damage to your vehicle that may occur as a result. Due to contractors limitations this service may not be available in all cases.

30.0 Emergency Out of Fuel Only – Motorcycle/Vehicle: Member Benefit Assistance  our roadside assistance team can carry between 5 to 10 litres or 50 km worth of emergency fuel (unleaded petrol only) we will deliver sufficient fuel to enable the motorcycle or vehicle to travel up to 50klms or to the nearest service station. (Limited to One Free ‘Out of fuel’ Call Out Per Year).

31.0 Fuel: Roadside assistance is not covered if a member has entered the wrong fuel into the motorcycle/vehicle, towing arragngements and responsibility will be at the members expense.

32.0 Privacy Act 1988 Recover My Ride shares your concern over privacy, all membership personal information you have provide will not be disclosed to other parties outside the Recover My Ride Group and its partners. Your information you provide us for the application for cover and where cover is issued to manage and administer your and our rights under our policy for the settlements of claims. To do this we may have to provide this information to third parties as an example insurers loss adjusters, reinsurers, external claims, investigators, and or other third parties as required by law. Where you may have to provide us with information about another person you must have their consent to do this, and provide the information on their behalf.

33.0 Recover My Ride is an emergency service only: Designed to give you peace of mind, if you break down and need assistance Recover My Ride has a commitment to quickly get you back on the road help is only a phone call way by calling the call centre on 1800-767-766

34.0 Recover My Ride reserves the right to change pricing and policy amendments terms & conditions without prior notice and are current and affective as of 01/06/17.

35.0 All Membership Fees paid to Recover My Ride (including membership fees, administration fees, service fees are non-refundable).

36.0 When becoming a roadside assist member you agree to accept all terms and conditions in relation to this roadside assistance agreement.

Members For Emergency Roadside Assistance Call: 1800-767-766

Member Claims Assistance: Call our office on 02-4922-0270

Recover My Ride
ABN: 56-146-842-999
P.O Box 1626 Bowral NSW 2576