Terms & Conditions

Emergency Roadside Assistance Australia Wide.

Membership Covers: Motorcycles, Vehicles, Scooters, Sidecars, Can Am, Trikes, we also cover your restored vintage motorcycles cover also includes motorcycles converted to CSC trikes, bolt on kits, custom trikes. Recover My Ride will provide the member with roadside assistance Australia wide, your membership also includes free roadside assistance for your motorcycle trailer.

Recover My Ride will provide the member with emergency roadside assistance Australia wide the membership will apply to the Motorcycle. Membership may be registered under the name of an individual, company or an organisation.

Your membership will be active in 48hrs, do you own more than one motorcycle? once you have set up your account you can add and pay for extra motorcycles on the same account at anytime.

Client Login: Members can send and update their information using the ticketing area in your account by simply writing in the changes you require, new motorcycle, registration number, the changes will be updated within 24 hours (Ticket Area). Members can change their own address and contact details via client login if your moving. All members have access to their own active accounts when you join, and all roadside callouts are recorded for you to view via your account. We suggest when you become a member to make sure you enter the roadside assistance number into your phone 1800 767 766 for safe keeping, we don’t send out member cards due to members having access to their own active accounts.

Note: Recover My Ride provides emergency mechanical breakdown roadside assistance, this does not include accident related roadside assistance, accident related incidents are normally provided under your comprehensive insurance policy. Their may be instances Recover My Ride may be able to assist you in organising accident incident recovery is will be at the members expense and payable upon request of service, in most cases this fee can be claimed against your comprehensive insurance company, accident recovery may not be available in most cases.

0.1. Motorcycles must be of road worthy condition with no defect and must be registered according to its state of registration by its owner.

0.2. Members responsibility is to pay any excessive cost over and above the normal cost of any specific service carried out, theses terms also apply to any member that request a specific contractor to carry out work on their behalf.

0.3. If a member requests a specific repairer further away than the closest repairer where the breakdown has been reported the member is to pay any excessive cost over and above the normal cost of the tow to the nearest repairer.

0.4. Remote Definition: Motorcycle is deemed to be located in a remote location, or a road not trafficable by a 2-wheel drive roadside assistance vehicle or the breakdown location is deemed as being remote. (If we are unable to assist refer to clause 0.8).

0.5. Roadside assistance is only available on any sealed or designated road that the service provider deems to be safe. Roadside assistance is only provided where the weight is less than 3.5 tones gross and the length of the vehicle is less than 5.5 meters. (Applies To Vehicles Only)

0.6. When requesting roadside assistance, you must provide the correct motorcycle details and the exact location of the motorcycle. All services will be at your expense if we are not able to confirm membership or locate your motorcycle based on the information you have provided.

0.7. If your motorcycle or vehicle requires a tow, we can assist you in the transportation and storage of any additional items other than your motorcycle or vehicle (e.g. Motorcycle-trailer, Camper trailer). Should specialised towing equipment or personnel be required this service will be at the members expense payable upon request.

0.8. There may be instances where our service provider is not able and we are not able to assist you, in such cases Recover My Ride will refund your membership fee.

0.9. Member services and benefits will become affective within 48hrs after the receipt of payment, membership must be paid for and current to obtain any service or benefits.

10. Services will not be provided to a member who in our view is abusive, threatening or violent to any of our staff members or our contractor, or who attempts to receive service by deception, should a member behave in this way we may after full investigation;

a) Suspend or cancel services to the member;
b) Impose service fees for further service request;
c) Void the membership.

11. Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motorcycles maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the motorcycle (where Able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members expense.

12. Recover My Ride is an emergency roadside service only, therefore roadside assistance services and or towing benefits do not apply for:

a) a motorcycle we deem to be un-roadworthy, or that is unregistered;
b) a motorcycle at a motor repairer
c) a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a license motor mechanic) or has pre-existing failure or breakdown;
d) a motorcycle where the tow has not been arranged by us;
e) a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
f) a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage- free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories;
g) a motorcycle which has been driven or transported to any licensed motor repairer;
h) any parts, labour or other cost related with the repair of the motorcycle;
I) any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident;
j) any freight cost;
k) transportation of a damage motorcycle;
l) any cost related to making arrangement for pets and animals;
m) motorcycle driven against our instruction or the instruction of a licensed motor repairer;
n) a motorcycle that has been transported to a holding or shipment facility;
o)motorcycle that has been used in a motorcycle race track event;

13. If am member has received and continues to request roadside assistance or towing for the motorcycle repeatedly on an unjust and excessive number of instances in a year we may refuse to provide further roadside assistance or towing and will then offer alternative service at the members expense payable upon request of service.

14. Recover My Ride does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.

15. We will attempt to transport all passengers with the motorcycle, provided that each person can be legally transported in the tow truck. In the event that we are unable to transport all passengers we will assist in organising alternative transport, such as a taxi at the members expense.

16. Once a callout has been provided for a breakdown, any subsequent callouts arising from the same breakdown will be provided at the member’s expense payable at the time of the callout. This includes towing for a motorcycle that has been towed after hours to the member’s home, a holding yard or place of safety and subsequently requires further towing for the same breakdown, limited to one callout per breakdown.

17. We will not authorise or pay for any service performed or carried out prior to the commencement date of the membership.

18. Unlimited Callouts, 24/7 365 Days Australia Wide.

19. Unlimited breakdowns transported to the nearest repairer.

20. Flat Battery jump started or batteries replaced, cost of replacing battery will be at member’s expense.

21. Unlimited flat tyres transported to the nearest repairer.

22. Unlimited towing transported to the nearest repairer.

23. Unlimited kilometres transported to the nearest repairer.

24. Adventure Riders: Conditions apply see remote (Definition 0.4 and clause 0.8)

25. Ambulance Assistance member benefit: In the event of an accident where the registered motorcycle is involved and the rider and its pillion passenger require the services of an ambulance as a result of that accident Recover My Ride will assist with the ambulance costs and is limited to $250.00 for reimbursement you must submit the accident report together with a copy of the ambulance invoice to claim the member benefit assistance.

26. Member Benefit Accident Accommodation: 3 night’s $100.00 per night member benefit assistance limit for breakdowns that are more than 100km’s from home. If you should require accommodation in the event of an accident where the registered motorcycle is involved and the repairs being carried out on the motorcycle are at a distance of more than 100 kilometres from your registered residence. In the event the member pays we will assist with the reimbursement of emergency accommodation costs up to $100.00 per night for up to 3 nights only room rate only. This does not include pre-booked accommodation. For reimbursement of accident accommodation, you must submit a copy of the following accident report, motel invoice, motorcycle repair invoice, and a copy of your current insurance policy. Accident accommodation only applies to the following members with the following insurance policies, third party, fire & theft insurance. Motorcycles or vehicles with full comprehensive insurance have accident accommodation included in their insurance policy.

27. Member Benefit Personal Illness – A rider or driver unable to ride or drive home due to personal illness. RMR will organise to transport your motorcycle or vehicle home for you no matter where you are, you will require a doctor’s certificate outlining your condition this should be submitted as soon as possible to organise your motorcycle or vehicle’s transportation home. In the event the rider or driver pays we will reimburse the cost within 14 days, the member rider or driver has 2 days to submit necessary paperwork (Doctors Certificate) or they will be billed for the outstanding cost of recovery. The recovery will not proceed until you have submitted the doctor’s medical certificate. Note: Recover My Ride does not cover pre-existing Illness or medical conditions.

28. Member Benefit Personal injuries: Personal injuries suffered while riding or driving. RMR will organise the transport of your motorcycle or vehicle and transport it to the closest repairer or if you’re unable to ride or drive home due to your injuries we will organise to transport your motorcycle or vehicle home. You will require a doctor’s certificate outlining your condition this should be submitted as soon as possible to organise your motorcycle or vehicle transportation home. In the event the rider or driver pays we will reimburse the cost within 14 days. The member rider or driver has 2 days to submit doctors’ certificate or they will be billed for the outstanding cost of recovery. The recovery will not proceed until you have submitted the doctor’s medical certificate. Note: Recover My Ride does not cover pre-existing Injuries or accident related injuries, accident related injuries are covered under your comprehensive insurance policy or CTP green slip.

29. Breakdown Member Benefit Accommodation: 3 x Nights Member benefit assistance limit $300.00 for member breakdowns that are more than 100kms from home, if you should require accommodation in the event of a breakdown where the registered motorcycle is involved and the repairs being carried out on the motorcycle are at a distance of more than 100 kilometres from your registered residence, in the event the members pays we will assist with the reimbursement of emergency breakdown accommodation costs $100.00 per night for up to 3 nights room rate only, this does not include pre-booked accommodation. For the reimbursement of breakdown accommodation, you must submit a copy of the motel invoice and motorcycle repair invoice.

30. Breakdown Car Hire Member Benefit Assistance $90 per day breakdowns more than 100km’s from home, a mechanical breakdown that renders your motorcycle un-roadworthy for more than 48 hours excludes workshop and supplier’s delays, in the event the member pays we will assist you with the reimbursement of the car hire costs up to $90.00 per day for 3 days limit $270.00, for reimbursement of your hire car you must submit a copy of the car hire invoice and a copy of the motorcycle repair invoice, fuel & insurance costs not claimable.

31. Emergency Out of Fuel Only: Assistance our roadside assistance team can carry between 5 to 10 litres or 50 km worth of emergency fuel (unleaded petrol only) we will deliver sufficient fuel to enable the motorcycle to travel up to 50kms or to the nearest service station, limited to one free out of fuel Per year.

32. Incorrect Fuel: Roadside assistance is not covered if a member has entered the incorrect fuel into the motorcycle, towing arrangements and responsibility will be at the members expense and payable at the time of assistance.

33. Vehicle Lockout and Key Retrievals: Our service people will carry out Lockouts and Key retrievals and in most cases we will be able to gain entry. However if locksmith services are required this additional service will be at member’s expense. Lockout. We will attempt to open a vehicle when the keys have been locked in the vehicle. In the event that we cannot open the vehicle we will arrange for a locksmith to attend. The member will be responsible for any costs over $70.00 INC GST payable at the time of service. Please be advised no responsibility is taken by Recover My Ride or its contractors for any damage to your vehicle that may occur as a result. Due to limitations this service may not be available in all cases.

34. Recover My Ride reserves the right to change pricing and policy amendments, terms & conditions without prior notice and are current and affective as of 27/02/19.

35. All Membership Fees paid to Recover My Ride including membership fees, administration fees, service fees are non-refundable. Membership is not transferable to another person.

36. When becoming a Recover My Ride Member, you agree to accept all terms and conditions in relation to this roadside assistance agreement.

37. Member Claims Assistance with car hire, accommodation, ambulance assistance call 1800 767 766

Recover My Ride P.O Box 1626 Bowral NSW 2576 Australia. ABN:56 146 842 999