Swann T&C

12 Month Membership Cover

Motorcycles, Side Cars, Trikes, Recreational Motorcycles with recreational registration.

Benefits
Callouts 1 callout per breakdown
Breakdowns Unlimited breakdowns, Motorcycle transported to the closest repairer
Flat Tyres Unlimited calls, Motorcycle transported to the closest repairer
Towing Unlimited, Motorcycle transported to the closest repairer
Flat Batteries Motorcycle transported to closest repairer or a jump started from our recovery team
Personal Illness Motorcycle transported to your residential address
Personal Injury Motorcycle transported to the closest repairer if damaged

Motorcycle transported to your residential address if not damaged

Motorcycle Trailer Includes free roadside assistance for your trailer

Membership

Membership activation will take 48hours from the date you signed up as a member. We will provide you with roadside assistance Australia Wide. Membership may be registered under the name of an individual, company or an organisation, the membership will apply to the Motorcycle.

Motorcycles must be of roadworthy condition with no defect and must be registered in accordance to the relevant state registration authority. Any Motorcycle with expired registration in its state of registration needing assistance will not be covered under our policy.

If roadside and personal assistance is required in Tasmania your Motorcycle will be transported to the closest franchise dealer for repairers.

Remote definition

Motorcycle is deemed to be located in a remote location, or a road not trafficable by a 2-wheel drive roadside assistance vehicle or the breakdown location is deemed as being remote. There may be instances where our service provider is not able to assist you, in such cases Swann Insurance & Recover My Ride will offer a pro-rata refund of your membership fee.

Changes to your policy

To enquire or to make changes to your policy, customers with Swann Insurance Comprehensive cover who have requested the optional benefit Recover My Ride roadside and personal assistance should call Swann Insurance on 1300 307 926 (E.g. Motorcycle changes, Address, Registration etc).

Loss of licence

Motorcycle transported to your home within a 25-kilometre radius, it is the members responsibility to pay any excessive cost over and above the normal cost of any specific service carried out, these terms apply to members requesting loss of license assistance.

We encourage safe riding and are not responsible or liable for any of our member’s actions.

If the member losses their licence to ride the Motorcycle, the member must provide a copy of the relevant fine or infringement notice or other documentation as evidence of the loss of licence within 14 days of the Motorcycle being returned. Failure to forward a copy of the relevant fine or infringement notice or other documentation will result in the member being liable for the cost of recovery.In the event the member pays for the cost of recovery of the Motorcycle, we reimburse the cost of recovery within 14 days from the time of loss of licenceprovided that a copy of the applicable fine or infringement notice or other documentation is submitted as evidence of the loss of licence.

Flat Batteries

Motorcycle transported to closest repairer or jump started from our recovery team or batteries replaced by our recovery team, cost of replacing battery will be at members expense.

Important information

It is the responsibility of the member to pay any excessive cost over and above the normal cost of any specific service carried out. These terms apply to any member that request a specific contractor to carry out work on their behalf.

If a member requests a specific repairer further away than the closest repairer where the breakdown has been reported, the member is to pay any excessive cost over and above the normal cost of the tow to the closest repairer.

Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover Motorcycle maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the Motorcycle (where able) however, regular maintenance or mechanical repairs, major or otherwise, is the member’s responsibility and will be at the member’s expense.

Emergency Roadside Service only

Roadside assistance is an emergency roadside service only. Roadside assistance services and or towing benefits do not apply for:

  • A Motorcycle we deem to be un-roadworthy, or that is unregistered;
  • A Motorcycle at a motor repairer
  • A Motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a license motor mechanic) or has pre-existing failure or breakdown;
  • A Motorcycle where the tow has not been arranged by us;
  • A Motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
  • A Motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage-free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories;
  • A Motorcycle which has been driven or transported to any licensed motor repairer;
  • A Motorcycle driven against our instruction or the instruction of a licensed motor repairer;
  • A Motorcycle that has been transported to a holding or shipment facility;
  • A Motorcycle that has been used in rally or motor race;
  • Any parts, labour or other cost related with the repair of the Motorcycle;
  • Any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident;
  • Any freight costs;
  • Any costs related to pets and animals in your care at the time of breakdown
  • Transportation of a damaged Motorcycle;

If you have received and continue to request roadside assistance or towing for a Motorcycle repeatedly on an unjust and excessive number of instances in a year we may refuse to provide further roadside assistance or towing and will then offer alternative service at your expense – payable upon request of service.

Recover my Ride does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at your expense and payable at the time the service is provided.

We will attempt to transport all passengers with the Motorcycle, provided that each person can be legally transported in the tow truck. In the event that we are unable to transport all passengers we will assist in organising alternative transport, such as a taxi at your expense.

Once a call-out has been provided for a breakdown, any subsequent call-outs arising from the same breakdown will be provided at your expense payable at the time of the callout. This includes towing for a Motorcycle that has been towed after hours to your home, a holding yard or place of safety and subsequently requires further towing for the same breakdown.

Services will not be provided to a member who in our view is abusive, threatening or violent to any of our staff members or our contractor, or who attempts to receive service by deception.

Should a member behave in this way we may after full investigation;

  • Suspend or cancel services to the member;
  • Impose service fees for further service request;
  • Void the membership.

Adventure Riders – Recreational Registered Motorcycles

A rider needing roadside assistance for the Motorcycle must make sure the Motorcycle is in a serviceable area for our roadside assistance team. Our roadside assistance team may not have access to your location if you’re in a remote location away from a main road. If a problem happens to arise you must have your Motorcycle taken to a main road for our roadside assistance team to assist.  See remote definition.

Personal Illness Whilst Riding

If you are unable to ride home due to sickness our roadside assistance team will take care of your Motorcycle and transport it home for you. Simply call our roadside assistance team on 1800 767 766.  You will also be required to submit a copy of the doctor’s certificate within 14 days outlining the condition suffered. If you fail to provide a copy of the doctor’s certificate you will be billed for the outstanding cost of recovery assistance.

Please note that no cover is provided under Personal Illness while riding for pre-existing illness/injuries/medical conditions.

Personal Injuries Whilst Riding

If you suffer personal injuries while riding, our roadside assistance team will pick up your Motorcycle and transport it to the closest repairer if damaged.  If your Motorcycle is not damaged and if you’re unable to ride home due to your injuries, we will organise to transport your residential address. Simply call our roadside assistance team on 1800 767 766.  You will also be required to submit a copy of the doctor’s certificate within 14 days outlining the condition suffered. If you fail to provide a copy of the doctor’s certificate you will be billed for the outstanding cost of recovery assistance. The recovery will not proceed until you have submitted the doctors medical certificate.

Please note that no cover is provided under Personal Injuries while riding for pre-existing /illness/injuries/medical conditions.

Emergency Free Out of Fuel

If you run out of petrol, Recover My Ride will pay for up to 5 litres or 50km worth of emergency fuel (unleaded petrol). Please note that this benefit is limited to one Emergency “out of fuel” callout per year only. Any further assistance for the out of fuel benefit once the single free callout has been used will be at the member’s expense.

Fuel

Roadside assistance is not covered if a member has entered the wrong fuel into the Motorcycle. Towing arrangements and responsibility will be at your expense.

Motorcycle Unacceptable Risk

Motorcycles of the following Makes are Unacceptable: Alfer, Arqin, ATK, AJP Motorcycles, Beta, Baap, Grand Milano, Mcskuta, Motobella, Muz, MZ, Nippi, Polaris, Razor by E-Ton, Sachs, Scorpa, SCP, Secma, Shelung, Sherco, SYM Scooters, Skyteam Ace, TGB, Thumpstar, TM, Vertemati, Torino Scooters Cruisers & Cafe Racer, VOR, Zongshen, Zoot, CF Moto, Royal Enfield, CCM, Coyote (Yianshi), Daelim, Derbi, Eagle Wing, EVT, GAS GAS, HM, Hunwick Harrop,Husqvarna, Italjet, Jawa, Jianshe, Jiajue, Kazuma, Laverda, LEM Motor, Loncin, Longjia, Malaguti, Pagsta, QJ Flash Scooters.

Also Motorcycles not imported by the Manufacturer/Australian Distributor or two stroke engines road/off road registered are unacceptable.

Excludes Motorcycles used for

  • Rider instruction or tuition for reward.
  • Conveyance of passengers for hire or reward, including rental.
  • Having been used or tested in preparation for or participation in any form of motor sport.

Excludes Motorcycles that are Agricultural ATV, Enduro, Trial, Motorcross or competition Motorcycles.

Please Note:

We reserve the right to change pricing and policy amendments terms & conditions without prior notice and are current and affective as of 15thMarch 2018.

When becoming a roadside assistance member, you agree to accept all terms and conditions in relation to this roadside assistance agreement.

Roadside assistance is an emergency service only 

It’s designed to give you peace of mind, if you break down and need assistance we have a commitment to quickly get you back on the road. Help is only a phone call away by calling Recover My Ride on 1800-767-766at any time 24 hours a day/7 day a week.

Swann Insurance roadside and personal assistance benefit is facilitated by Robles Holdings PTY LTD trading as Recover My Ride: ABN 56 146 842 999